Privacy Policy

XINHHA values your privacy and aims to manage personal information responsibly, transparently, and with appropriate safeguards.

This policy outlines when information may be collected, how it can be used or stored, and when limited disclosure may be necessary to operate our services, support your shopping experience, or meet legal obligations.

You may generally browse the website without identifying yourself. Personal details are normally provided only when you sign in, create an account, contact us, or complete a transaction.

We may collect information you provide when making a purchase, requesting assistance, arranging delivery, creating an account, or communicating with XINHHA.

Depending on the service used, this information may include your name, title, gender, date of birth, email address, phone number, billing and shipping details, and payment-related information.

The information you provide can be used to complete orders, maintain your account, communicate about transactions, deliver customer support, and improve the overall shopping experience.

XINHHA may use personal information to operate customer accounts, verify transactions, process purchases, manage website activity, provide support, conduct internal analysis, and share relevant product or service information.

Marketing communications are optional. You may unsubscribe or ask us to stop sending promotional messages at any time through the available communication channels.

We may also analyze aggregated or anonymized information for statistical, operational, or research purposes. This type of information is not intended to identify an individual customer.

Where necessary to fulfill an order, XINHHA may provide limited details such as your name, phone number, and delivery address to trusted service providers, including shipping and logistics partners.

Order information is maintained for operational purposes and is not made publicly available. When account features are available, you may be able to review purchase history, shipment information, and account preferences after signing in.

Please keep your account credentials confidential and do not share your password or login details with other people.

XINHHA cannot be responsible for unauthorized activity caused by a customer disclosing or misusing account credentials, except where the issue results directly from our own fault.

We use reasonable technical and organizational safeguards intended to reduce the risk of unauthorized access, misuse, accidental loss, alteration, or destruction of personal information.

For security reasons, customers should avoid sending card details, banking information, passwords, or other sensitive information through ordinary email or other unsecured channels.

Attempts to disrupt the website, access systems without authorization, alter data structures, distribute malicious software, or compromise platform security are prohibited and may lead to restricted access or legal action where applicable.

Transaction-related information is treated as confidential unless disclosure is required by law or by a competent authority.

Use of the XINHHA website and the policies, terms, and conditions published on it are governed by the applicable laws of Vietnam.

Any dispute connected with the website or its services may be referred to the competent courts or authorities in Vietnam in accordance with applicable law.

You may contact XINHHA to request access to personal information associated with you or to ask for inaccurate or incomplete details to be corrected where appropriate.

You may also request that your personal information no longer be used for marketing. Privacy-related requests can be submitted through the official contact channels listed on the XINHHA website.